What do you do at ANC?
Support our fabulous Driver Recruitment and Compliance Team. This involves everything from the initial onboarding, confirming Work Entitlements, Police Checks through to obtaining 100% Compliance before a new inductee starts. We also issue uniforms, provide Hub Mobile Training and basic Client Based Procedures. I help to ensure that all ongoing inductees are up to date with their Rapid courses and have provided all updated documents. In addition to this I help provide support to IT in regards to testing new functions on the Hub Mobile Phone App on both the iPhone and Android platforms before they are implemented.
Transport career experience?
I gained a lot of customer service experience in the service station industry, but even more transport knowledge and expertise doing on the job training at ANC.
Favourite part of your job?
Supporting my incredible Manager and the two wonderful ladies who along with me form our Driver Recruitment Team. I love the face to face interaction with not only the new drivers and offsiders, but also those who have already been inducted. I love supporting our ANC Family in all departments in whatever way is needed.
What do you like to do when you are not working?
Spending time with my beautiful family and friends, especially my gorgeous granddaughter Willow.
What do you think delivering extraordinary experiences means?
Great communication is key. If I properly induct a driver in procedures and customer service expectations, the delivery works. If not, it fails. So for me to help deliver extraordinary experience I need to make new delivery drivers and offsiders feel confident and capable.