What do you do at ANC?
I have been a contractor Owner Driver with ANC since 2007. These days I am delivering for clients including Blackwoods and Telstra. I know the customers really well which means we have great rapport together.
Transport career experience?
Prior to joining ANC I was also in transport and commercial furniture moving.
Favourite part of your job?
I love being my own boss. Being my own gig, if I stuff up it is my mistake, my problem, which is very self-motivating. The feedback is all on my shoulders so I am very thorough and very reliable, which transfers to the great customer feedback I get and longevity with ANC. I love the customer service side of every delivery, it’s very social. Being out and about, seeing different people, especially when you build up a rapport and can share a joke, this is my ideal. I also really appreciate the fact that when I complete my deliveries, I don’t take my work home at night, which makes it less stressful.
What do you like to do when you’re not working?
It’s all about relaxing. Our home backs onto a park so I like to go there and hit some golf balls with my young son. I love to take my Harley out and cruise into the hills, or do some home renovations.
What do you think delivering extraordinary experiences means?
Making sure the customer receives what they expect, on time with a great attitude, in good condition. Time is valuable to everyone.