What do you do at ANC?
I’m a Principle Contractor (PC) with three vans on the ANC fleet including one 2-tonne van and two 1-tonne vans. I drive one van and engage other drivers in the other vehicles. We’re doing home deliveries for Bunnings and a couple of other ANC clients.
Transport career experience?
I started as a student from Pakistan with one bag and no money. Slowly, slowly, I have built up my skills and business. Starting with ANC changed my life. In 2017 I was engaged by another Principle Contractor (PC) as a driver. I enjoyed it so much that in 2019 I bought my own vehicle and now I have three on the fleet.
Favourite part of your job?
I like the physical work involved in loading, unloading and delivering. The best thing is going to different places and meeting different people. And I am learning a lot about building materials and timber. It gives me ideas about what I can do to my own home renovations and landscaping by talking to the team at Bunnings and hearing about what the customers are working on.
What do you like to do when you’re not working?
First and foremost I love to spend time with my baby daughter. I also love to do the gardening. And believe it or not, more driving to discover more new places.
What do you think delivering extraordinary experiences means?
Delivering extraordinary means serving different people and their different needs with extra care. I try to make sure they appreciate my service, especially when older people ask for some extra help. They don’t expect this and when I offer an “I can do that”, their appreciation is amazing. I love the customer feedback.