Bunzl Case Study: Corporate delivery fleet

"ANC save us up to $1000 a day in transport costs."

Overview

ABOUT THE CLIENT

Bunzl Outsourcing Services is a leading specialist distribution group supplying a broad range of products that are essential for their customers to operate their businesses. They have been a valued ANC client since 2015.

Making deliveries to B2B customers in sectors such as contract cleaning, food processing, healthcare, hospitals, aged care as well as hotel and catering, there is a fleet of 30 ANC dedicated drivers across NSW, backed up by our ad-hoc delivery fleet during peak periods and whenever called on by the BOS business to do so.

Our delivery professionals ensure over 5,000 deliveries, in excess of 1 million kilos, per safely delivered for Bunzl customers per month.

Total number of deliveries (NSW) 55,500+
Total volume of deliveries (NSW) 14.4 million tonne
Monthly deliveries averaging 5,000+ with a 99.87% DIFOT average

Challenges

TRANSPORT & DELIVERY CHALLENGES

Before ANC, the fleet was a mix of company employees and owned vehicles, direct contract drivers and outsourced drivers
Wanted to outsource and consolidate transport with transport solutions specialist
Looking for not just a delivery company, but a strategic partner.
Difficult delivery points including hospitals and nursing homes.
Business critical, as a major strategic partner with Starbucks, for example.
Specialist deliveries to high security sites including maritime and the armed forces.
Mass deliveries to schools every quarter.

Strategies

STRATEGIC SOLUTIONS

IT platforms to give Bunzl customer service team visibility and tracking on delivery
Drivers use smart phone technology with sign on glass technology to track, trace and confirm delivery
Real time interface with Bunzl’s new web host management (WHS) software
Dedicated on-site operational management
Routing software to ensure ANC drivers make deliveries as efficiently as possible
KPI reporting and cost allocation transparency
Regular Bunzl/ANC partnership meetings to review all challenges, issues & share wins achieved together.
Exploring co-branding potential.
Increase in customer service support.
Higher level of IT involvement.

Benefits & Outcomes

BENEFITS & OUTCOMES

Saving of up to $1,000 per day in transport costs
Monthly deliveries averaging 5,000+ with a 99.87% DIFOT average
Issues at delivery point significantly reduced due to quality of trained drivers
Lower driver wait time on site due to dedicated warehouse team.
Minimal customer service enquiries and all resolved within 24 hours, always.
Working in true partnership, as demonstrated by the Bunzl flu vaccination program and Bunzl breakfast to thank fleet for their COVID-19 performance.

Testimonials

WHAT OUR CLIENTS SAY

“Thank you to all involved which includes your teams on the floor picking, staging, routing – for their persistence and management. Thank you ANC for working with us closely. We still have a few steps to go, however, the hard yards are completed and successful. Great work.”
National Transport Manager, Bunzl Australia & New Zealand

“Good communication and great effort from your team and drivers.”
Sydney Operations Manager, Bunzl Australia & New Zealand

“A sincere thank you to the entire team for the tremendous effort, dedication and support during this critical situation (COVID-19). As a team we have a ‘CAN DO’ attitude and together we make things happen for our customers.”
Regional Operations Manager, NSW/ACT, Bunzl Australia & New Zealand

“Thanks for the tremendous support the drivers are at the frontline and doing a brilliant job supporting Bunzl and our key customers across many sectors in particular hospitals and nursing homes.”
Regional Operations Manager, Bunzl Australia & New Zealand

“Well done team ANC! We appreciate you being ahead of the curve and ready to go!”
Regional General Manager, Central Region, Bunzl Australia & New Zealand

“Team ANC, appreciate your support on this great initiative.”
General Manager Operations at Bunzl Australia & New Zealand

Bunzl Case Study