What do you do at ANC?
I’m primarily focused on Miele. At ANC, I strive to meet our company and client objectives to obtain customer value by providing a professional delivery experience.
Transport career experience?
I have an accounting background, however I made the decision to switch to the transport industry in 2017. The first year in the industry I worked for a large furniture company where I delivered to stores and other warehouses before making the move over to ANC.
Favourite part of your job?
Knowing that I have made a change to our customer’s day. That means being able to deliver and provide exceptional services by taking care of their purchase from the distribution centre to their home, and the critical last mile piece of installation, which many people would struggle to do on their own. I also enjoy meeting new people and interacting with people at work where it’s a friendly and safe environment.
What do you like to do when you are not working?
Spend time with friends and family. Go out to bars, restaurants and go on new adventures (when COVID conditions allow us). I also play football with the boys.
What do you think delivering extraordinary experiences means?
To me, extraordinary experiences means that you go above and beyond to help customers who need it most and especially those in need. There have been times where I’ve had a delivery for a customer who hadn’t paid for installation but wanted our help. When you see things from a different perspective you see there are people who struggle, trying their best to provide for their family. Sometimes a small act of kindness during the delivery process goes a long way and means the world to these families.