What do you do at ANC?
I am a Delivery Driver at ANC, driving for the South Australian team since 2015.
Transport career experience?
I had a career in Foundry Management for 38 years before owning my own newsagency for seven years.
Favourite part of your job?
I enjoy driving in the country.
What do you like to do when you are not working?
My favourite hobby is vegetable gardening.
What do you do at ANC?
I am an Owner Driver, with a Mercedes Sprinter van, delivering for IKEA, Pet Circle, Bunnings and The Good Guys.
Transport career experience?
I was a Stone Mason, designing and constructing kitchen bench tops for 15 years. It’s dirty, the dust is unhealthy, and there was no margin to grow as a business owner. Working for yourself you know you will reap the rewards for your efforts. I said to a friend I would love to have my own business, he suggested I become an Owner Driver. I didn’t realise he worked with ANC until I joined. The world is too small and it’s nice to know I am working with like minded people.
Favourite part of your job?
I love a challenge, it is very enjoyable. The most important thing is the customer service, good feedback, the smile on their face. It is value like money for me. When the customer says “thank you” and gives feedback to ANC it makes me happy.
What do you like to do when you’re not working?
It’s all about my family and friends, with Sunday spent with my two daughters and wife. Weekends are also a chance to do some work at home.
What do you think delivering extraordinary experiences means?
To be a professional Owner Driver you need to communicate, accept and respect others. You have to be patient and challenge yourself to be even better tomorrow.
What do you do at ANC?
I am the Admin Support Manager.
Transport career experience?
I worked in customer service for 14 years. Since joining ANC in 2009 I have gained experience in many areas of the business and the specifics of how they operate. I have enjoyed completing Cert 1-3 in Business Management to add to my expanding role.
Favourite part of your job?
The people, we really are a family.
How would you describe ANC if it was a person?
Hard-working, respectful and challenges the norm. Goes above and beyond to ensure everyone is happy.
What do you like to do when you are not working?
I enjoy spending time with my husband, family and friends.
How do you help ANC deliver extraordinary experiences?
By monitoring and compiling the KPI reports, I help motivate our team to ensure the deliveries are made on time – a huge factor for clients and their customers in an extraordinary delivery experience.
What you do at ANC?
I am the Operations Manager for the Bunnings/Corporate Fleet
Transport career experience?
Previously worked dealing with Dangerous goods and transport for 15 years, now enjoying my career with ANC.
Favourite part of your job?
Receiving positive feedback for my team from customer and clients. This always shows a job well done.
How would you describe ANC if it was a person?
Energetic and constantly on the move.
What do you like to do when you are not working?
I love spending quality time with my family.
How do you help ANC deliver extraordinary experiences?
By developing my team to provide the highest level of quality service to all our clients and their customers.
What do you do at ANC?
Support our fabulous Driver Recruitment and Compliance Team. This involves everything from the initial onboarding, confirming Work Entitlements, Police Checks through to obtaining 100% Compliance before a new inductee starts. We also issue uniforms, provide Hub Mobile Training and basic Client Based Procedures. I help to ensure that all ongoing inductees are up to date with their Rapid courses and have provided all updated documents. In addition to this I help provide support to IT in regards to testing new functions on the Hub Mobile Phone App on both the iPhone and Android platforms before they are implemented.
Transport career experience?
I gained a lot of customer service experience in the service station industry, but even more transport knowledge and expertise doing on the job training at ANC.
Favourite part of your job?
Supporting my incredible Manager and the two wonderful ladies who along with me form our Driver Recruitment Team. I love the face to face interaction with not only the new drivers and offsiders, but also those who have already been inducted. I love supporting our ANC Family in all departments in whatever way is needed.
What do you like to do when you are not working?
Spending time with my beautiful family and friends, especially my gorgeous granddaughter Willow.
What do you think delivering extraordinary experiences means?
Great communication is key. If I properly induct a driver in procedures and customer service expectations, the delivery works. If not, it fails. So for me to help deliver extraordinary experience I need to make new delivery drivers and offsiders feel confident and capable.
What do you do at ANC?
I am the Operations Manager in QLD for one of our valued clients, Bunnings. I am responsible for managing our team of Allocators, managing contractor performance and ensuring as a team we are meeting (and exceeding) our KPIs.
Transport career experience?
My previous role at ANC was Fleet Recruitment & Compliance Manager where I was looking after the hiring, onboarding and performance management of our fleet of contractors in QLD. Prior to joining ANC, I worked for a large multinational logistics company in both line haul and managing express parcels at the airport.
Favourite part of your job?
Being able to share my knowledge with an incredible team and meeting new people along the way.
How would you describe ANC if it was a person?
In three words – strong, capable, successful.
What do you like to do when you are not working?
Making time for the family is my priority when I am not at work. My hobbies are in old school street cars. I have one of my own that keeps me busy and also watching sports on weekends.
How do you help ANC deliver extraordinary experiences?
By bringing my knowledge and expertise to ANC and encouraging the team to do what is needed to achieve desired outcomes in a professional way.