Duran Nadas

What do you do at ANC?

I am the Delivery Experience Lead. I have been with ANC since 2018 when my family and I moved to Australia from South Africa seeking better opportunities for our children. This plan took nearly five years to come to fruition. My gratitude to the ANC family for affording me the opportunity of an interview and a role.

Transport career experience?

Before moving out to Australia, I worked in the transport industry in South Africa in a similar operations role for more than nine years. Prior to that I worked in IT for ten years.

Favourite part of your job?

Definitely working with our clients. We have a unique relationship and I enjoy playing my part in ensuring its longevity.

How would you describe ANC if it was a person?

A very considerate person irrespective of who you are and your experience. Someone who is willing to give you a go when offers may not.

What do you like to do when you are not working?

Most importantly spending time with my family. I also enjoy playing the guitar and painting. Back in South Africa I started off giving my canvas paintings to clients of my brother’s home improvements business as a gift, slowly but surely the interest in my art grew and i was then able to sell them and make an income from my hobby. I hope to make a name for myself here in Australia one day too.

How do you help ANC deliver extraordinary experiences?

Maintaining relationships between ANC and our client by going above and beyond to ensure our service exceeds their expectations.

Eilis Spence

What do you do at ANC?

I am the Operations Manager in Victoria. My role involves managing our brilliant team of Allocators and Allocator Assistants, resolving any issues as they arrive, liaising with the Account Management team, communicating with clients. In addition to this I work with new clients during the onboarding, implementation and trial phases to ensure we can deliver to their operational expectations and help guarantee a smooth transition over to ANC.

Transport career experience?

I have been with ANC since 2018, starting off as an Allocator for our valued client Bunnings. During COVID the increase in volume and our ability to scale up was incredible. I then moved into the role of Operations Supervisor where I continued to allocate but also took on the additional tasks of managing rosters. Before joining ANC, I was a Tow Truck Allocator for two years at Nationwide Towing and Transport.

Favourite part of your job?

I like that in transport no two days are ever the same. My role requires me to be quick thinking with the  ability to positively problem solve when the need arises.

How would you describe ANC if it was a person?

ANC would be an emotionally intelligent person – caring, considerate and fierce when needed.

What do you like to do when you are not working?

My passion is horse riding. I own a horse named ‘Whiskey’ who is back home in Perth and I hope one day soon to bring him over to Melbourne and to be able to make more time for riding.

How do you help ANC deliver extraordinary experiences?

By being committed to my role and ensuring I am giving my all every day.

Francis Soliman

What you do at ANC?

I’m lucky to work with both the Finance and Operations teams at ANC. I am a Collections Officer and an Associate for NSW and QLD Accounts Receivable. As part of the Operations team I work with our drivers and driver allocators to help manage any issues that arise during their day.

Favourite part of your job?

I enjoy the variety that working with two departments creates. At ANC everyone, right across the teams, respects the core values and makes you feel very welcome.

Interacting with our customers and drivers is my favourite part of the job. I enjoy getting to know more about them and experiencing all their different personalities. Its particularly good being able to give the drivers a helping hand.

What do you like to do when you are not working?

When I’m not working I really enjoy relaxing at home. I like learning new ways to do things and at the moment I am working on my handyman skills around the house. I also like to unwind by cooking and baking.

How do you help ANC deliver extraordinary experiences?

For me it means delivering a quality of service so high that consumer will always put ANC first on the list.

Hassan Riaz

What do you do at ANC?

I’m a Principle Contractor (PC) with three vans on the ANC fleet including one 2-tonne van and two 1-tonne vans. I drive one van and engage other drivers in the other vehicles. We’re doing home deliveries for Bunnings and a couple of other ANC clients.

Transport career experience?

I started as a student from Pakistan with one bag and no money. Slowly, slowly, I have built up my skills and business. Starting with ANC changed my life. In 2017 I was engaged by another Principle Contractor (PC) as a driver. I enjoyed it so much that in 2019 I bought my own vehicle and now I have three on the fleet.

Favourite part of your job?

I like the physical work involved in loading, unloading and delivering. The best thing is going to different places and meeting different people. And I am learning a lot about building materials and timber. It gives me ideas about what I can do to my own home renovations and landscaping by talking to the team at Bunnings and hearing about what the customers are working on.

What do you like to do when you’re not working?

First and foremost I love to spend time with my baby daughter. I also love to do the gardening. And believe it or not, more driving to discover more new places.

What do you think delivering extraordinary experiences means?

Delivering extraordinary means serving different people and their different needs with extra care. I try to make sure they appreciate my service, especially when older people ask for some extra help. They don’t expect this and when I offer an “I can do that”, their appreciation is amazing. I love the customer feedback.

Hayden Bozelle

What do you do at ANC?

I am a Regional Manager.

Transport career experience?

I’ve been working in the transport industry for over 10 years. I started out unpacking containers before moving into sales, operations and account management. I’ve had no formal qualifications, but I’m constantly learning on the job.

Favourite part of your job?

Would easily be the people I get to work with – clients, customers and the ANC team. I have the luxury of dealing with many of our national team and clients every day, and the interaction with great people is the best part of the job.

How would you describe ANC if it was a person?

That friend who will get out of bed at midnight to pick you up when your car breaks down.

What do you like to do when you are not working?

I love to travel – and watch every imaginable sporting event possible!

How do you help ANC deliver extraordinary experiences?

I’m the conduit between our team and our client. I constantly work to find beneficial outcomes in the delivery process for both the client and ANC team. I do a lot of work with clients around supporting delivery drivers – as they are the face of our clients business. So I try to make the whole process simpler and easier for everyone!

Hugo Stabio

What do you do at ANC?

I am an Owner Driver with ANC working on Samuel Smith & Sons, a wine wholesaler and importer. I started off in a Budget hire vehicle, but after a couple of weeks, when I understood the job and realised I liked the team so much, I bought a brand new 2020 Toyota Hiace van.

Transport career experience?

I’m new to the industry. Previously I was a Wine Broker, negotiating and brokering for Australian and Argentinian wineries. My ability to be a Wine Broker closed down when the international borders closed down with COVID-19. In a unique way, I am still brokering wine, but as an Owner Driver with ANC working on Samuel Smith & Sons who are a wine wholesaler and importer.

Favourite part of your job?

The freedom is very important. I love being out on the road, and won’t be going back to a desk job. As an Owner Driver you are an entrepreneur with your own business which is fun. I had my own business in the past and the biggest challenge was finding clients, but now I have the ANC team giving me jobs. I just have to be organised, on time, ready to go. It is easy.

What do you like to do when you’re not working?

I like sport a lot. I use to play but now I’m older I just follow rugby union and AFL. I am also very social so spend lots of my time with friends.

What do you think delivering extraordinary experiences means?

You have to deliver, it is a little mission. You must arrive on time and make sure the client and their customers are happy. I use to worry about things in my life, but in this job, an empty van, when the customers have their goods, with everyone safe, then everyone is happy. Life is simple.

Jack Freeland

What do you do at ANC?

I am a delivery driver with a van working predominantly for our client IKEA plus I fulfil ad-hoc deliveries for Bunnings and Pet Circle. I have proudly been at ANC since mid 2019 and I am one of the youngest drivers in the fleet.

Transport career experience?

Prior to joining ANC, I worked at Bunnings as a dockhand operating a forklift and unloading trucks. 

Favourite part of your job?

All the interactions throughout the day with the people I work with, those at the DC and also the customers. I thoroughly enjoy the different conversations and banter that each day brings. 

What do you like to do when you are not working?

I live an extremely busy life. When I am not working I am always out helping others. I have plenty of hobbies, having recently purchased a motorbike I enjoy every opportunity to take it out for a ride. 

What do you think delivering extraordinary experiences means?

By always thinking from the perspective of the customer, following procedures and going above and beyond to ensure each delivery experience is completed to the best of my ability. A happy customer at the end of the day is what I strive for. 

 

Jamie Sieuwerts

What you do at ANC?

I am proudly part of the ever-growing Innovation and Technology team, my role is a Customer Experience Officer.

Transport career experience?

I have worked for ANC since 2000. The highlight continues to be watching the company grow from a small, local transport company to a national fleet of dedicated corporate and home delivery vehicles.

Favourite part of your job?

Working with our clients and coming up with solutions so they can integrate with our system.

What do you like to do when you are not working?

When I am not working I like to get out and explore in the caravan even if it’s not far away, it’s a chance to unwind and relax.

How do you help ANC deliver extraordinary experiences?

An extraordinary experience is when an ANC experience makes a customer feel happy about their delivery. Being part of the ANC team, I can say that I played a small part in that happiness.

Jason Pryce

What do you do at ANC?

I have been a contractor Owner Driver with ANC since 2007. These days I am delivering for clients including Blackwoods and Telstra. I know the customers really well which means we have great rapport together.

Transport career experience?

Prior to joining ANC I was also in transport and commercial furniture moving.

Favourite part of your job?

I love being my own boss. Being my own gig, if I stuff up it is my mistake, my problem, which is very self-motivating. The feedback is all on my shoulders so I am very thorough and very reliable, which transfers to the great customer feedback I get and longevity with ANC. I love the customer service side of every delivery, it’s very social. Being out and about, seeing different people, especially when you build up a rapport and can share a joke, this is my ideal. I also really appreciate the fact that when I complete my deliveries, I don’t take my work home at night, which makes it less stressful.

What do you like to do when you’re not working?

It’s all about relaxing. Our home backs onto a park so I like to go there and hit some golf balls with my young son. I love to take my Harley out and cruise into the hills, or do some home renovations.

What do you think delivering extraordinary experiences means?

Making sure the customer receives what they expect, on time with a great attitude, in good condition. Time is valuable to everyone.

Johnny Mak

What do you do at ANC?

I am a Driver Team Leader and Principle Contractor Owner Driver driving a 2-tonne van for our client Pet Circle in WA.

Transport career experience?

Before joining ANC, I worked as a Courier for eight years delivering pharmaceuticals. Prior to that I was a Store Manager for a fast-food outlet. Both these roles set me up with important skills such as people management, customer service, and important health and safety standards. These attributes help me be an effective Principle Contractor Owner Driver and now, Driver Team Leader at ANC.

Favourite part of your job?

The driving. I love being out and about. I also enjoy meeting new people, both customers and clients.

What do you like to do when you’re not working?

I like to spend as much time as possible with my family and friends to balance work and life successfully. I also like to catch up with my work colleagues in a social setting. As for sport, I love to play badminton which is great for fitness and can be quite competitive.

What do you think delivering extraordinary experiences means?

By making the customer the focus. The delivery is sometimes the first interaction they have and I am always aware that I am representing ANC and the client. I always say hello and greet them by their name, offering a personal service where possible is one which they will remember positively.