Joe Sofra

What you do at ANC?

As the CEO, my role is to help our people to create and innovate last mile delivery solutions. I am committed to disrupting service and supply chain models to help deliver more innovative and productive outcomes to clients and customers.

Transport career experience?

I have held several senior leadership roles, helping teams develop and grow their service to clients and customers, with a strong focus on innovation and services differentiation. My career has been in businesses that deliver services and value through a large front line workforce including contractors. I’m known for being customer centric, and an industry wide collaborator and relationship builder, focused on shareholder return and creating customer value.

Favourite part of your job?

Being new to the role (August 2021), I’m yet to discover my favourite part of the role at ANC, however based on previous experience, I imagine it will be working with a large and diverse team of people with a shared vision, and helping our people deliver on that vision. I’m excited about the culture that demonstrates both care and a desire to innovate. And I see enormous potential in this great Australian company to be market leading here, and offshore.

How would you describe ANC if it was a person?

Affable, creative and ambitious. A person driven to innovate and work collaboratively.

What do you like to do when you are not working?

Family is my priority. I have an awesome wife and two great daughters and ‘hanging out’ is important to us. We love to travel (remember that?) and over the last few years have enjoyed time together overseas doing the simple things. I also like to stay fit and workout every day at 5:30am, indoors and outdoors, all year round.

How do you help ANC deliver extraordinary experiences?

Get it to me quickly and safely, when you said you would and with the same level of care (or better), than I would or could myself.

Beverly Lennox

What do you do at ANC?

As the CFO and Head of Corporate Services, my role is to ensure the continued financial stability of the business, support the leadership team to drive step change financial growth and help the organisation pivot to meet the rapidly changing requirements of the retail landscape.

Transport career experience?

I have spent most of my career in the Spirits and Wine industry working overseas (UK, Canada and the US) and in Australia, in both large multinationals and smaller family businesses. Whilst different to the transport industry, I believe that the experiences I have gained as a leader are relevant to my position as CFO, and my role in the Executive Leadership Team at ANC.

Favourite part of your job?

I love taking on new challenges, guiding and coaching the finance team, improving processes and business partnering with Sales and Operations.

How would you describe ANC if it was a person?

Personable, Dynamic and Inspiring.

What do you like to do when you are not working?

After attending morning sports with my kids, I love to spend time with my family and catching up with friends on the weekend. I am a keen gardener and can spend hours happily pottering around my relatively small garden.

How do you help ANC deliver extraordinary experiences?

Ensuring that the business has visibility to financial performance and providing the appropriate information and level of challenge to support decision making.

Benjamin Taylor

What you do at ANC?

I am the Group Executive Innovation & Technology.

Transport career experience?

I have been working with ANC since 2011 in various roles across the business, starting with driving a forklift in the warehouse in NSW.

Favourite part of your job?

The constant challenges. ANC is an ever evolving and growing business and I am enjoying working with our teams in finding efficiencies and capacity to constantly improve the customer experience.

How would you describe ANC if it was a person?

Kind, caring, compassionate and loyal.

What do you like to do when you are not working?

I enjoy spending time with my family and friends when I am away from work. I try and focus on my hobbies and relax with the time I have.

How do you help ANC deliver extraordinary experiences?

I am focused on enhancing ANC’s operational capacity and processes in a multitude of ways all aimed at improving the extraordinary customer experience.

Kylee Bidwell

What you do at ANC?

I am responsible for ensuring we meet ANC’s standard of delivery excellence to protect our clients brand and delight the customers. Our operational capabilities are diverse, demanding expertise across hardware, white goods, electrical and premium furniture, so no day is ever the same. We support our national team of 1,000+ employees and contractors to safely and meticulously deliver into homes, workplaces, schools and hospitals with professionalism and care.

Transport career experience?

I have worked for ANC, or one of its affiliated companies, since 1993 and have been in my current role since 2018. I started working as a booking clerk before moving into accounts receivable/payable, payroll and ultimately senior management.

Favourite part of your job?

Helping customers solve their delivery challenges. I enjoy nutting out a problem to see how ANC can provide a solution to the seemingly impossible. I also like interacting with my ANC team mates around Australia. It is always invigorating to hear about new ways of doing things and sharing strategic transport solutions.

How would you describe ANC if it was a person?

ANC is like a best friend. It’s always been there and I can see us growing old together.

What do you like to do when you are not working?

Spending time with my family, particularly my kids. Contributing at the grass roots of my community is important so I volunteer on a number of state sporting associations and set an example to my children about the value of giving back. I also enjoy tenpin bowling and walking Memphis, our English Staffy.

How do you help ANC deliver extraordinary experiences?

My role is to empower my team. Ensure they understand where we are going, our goals and their critical individual roles. I also provide them with the tools and training to execute to our high standard and provide feedback (both good and constructive) so we maintain the highest level of customer service – and delivery service – that our clients expect.

Mo Abbas

What you do at ANC?

I lead Marketing & Strategy, defining how we take our brand messaging to market and seek out new opportunities for growth.

Transport career experience?

None other than operating a forklift and clipping a 10k litre barrel of paint on the factory floor.

Favourite part of your job?

Connecting with our people (employees and contractors) and our clients, inspiring new ways of thinking and showing up for our customers.

How would you describe ANC if it was a person?

Authentic, ambitious and competitive.

What do you like to do when you are not working?

I am a family guy and love spending time with the kids. Travel is my side hustle and I am itching to get out there again.

How do you help ANC deliver extraordinary experiences?

By telling stories that connect with the heart and inspiring a reason for change.

Maria Harrison

What you do at ANC?

I’m fortunate to work with delivery professionals across every aspect of our business, and in every state. It’s my role to support the changes our people experience as the business grows, enable everyone to be engaged and aligned in our strategy and growth, and ensure we maintain the very special culture that makes ANC a great place to work.

Transport career experience?

I started as a clerk in a big four bank, then worked and studied my way into a career in human resources. I’ve gained a broad experience in consulting, organisational development, learning and development, workers compensation and more.

Favourite part of your job?

I absolutely love the many opportunities I get to work with colleagues in every state on projects that improve the workplace – in other words, collaborating with my ANC teammates!

How would you describe ANC if it was a person?

Street smart as a result of years of experience. Warm, wise and just a little bit crazy, but in a good way!

What do you like to do when you are not working?

Hang out with family, catch up with friends and bask in life’s many pleasures – eating, drinking, reading, walking, dancing, geocaching (GPS treasure hunts!), travelling…I could keep going. How long have you got?

How do you help ANC deliver extraordinary experiences?

Inspire, encourage and help our delivery drivers provide the most extraordinary delivery experiences by ensuring they have the right tools, information and support. This includes giving others in the ANC team the tools, information and support they need to support the drivers!

Wayne Shepherd

What do you do at ANC?

My role at ANC is to ensure that our solutions improve the daily lives of our major clients. These solutions must drive client sales and deliver rock solid outcomes so the clients can focus on where they’re going and not where they’ve been.

Transport career experience?

I’ve spent most of my career in transport, retail sales and management when running my own business. I’ve been with ANC since 1993, but my time as an apprentice tool maker (yes, some time ago) taught me the importance of hard work, manufacturing and process flow – all critical elements of my role today, especially flow.

Favourite part of your job?

Learning about client businesses and coming up with real solutions. I love watching clients enjoy the light bulb moment when they realise we have come through the challenges and nailed the solution.

How would you describe ANC if it was a person?

Generous, nurturing, caring, fun and values long-term relationships. Fiercely loyal and committed – wants to be treated fairly and will do everything possible to ensure all partners get more than they expected out of the relationship.

What do you like to do when you are not working?

I love spending time with family and friends, camping, eating out and riding my Harley into the hills or along the coast with my wife. I am passionate about life, family, cars and bikes.

How do you help ANC deliver extraordinary experiences?

Building trust with clients and finding the answer everyone else said was impossible. This means meeting regularly with them, and my fantastic team. We become part of the client’s business, measure performance and drive improvements over the long term – including a fair return to our dedicated delivery drivers. I am proud to say we have many major customers than have been with us for 10 years or more.

Amy La Cioppa

What you do at ANC?

I am the Executive Officer at ANC, reporting to our CEO and supporting our Executive Leadership Team.

Transport career experience?

I started at ANC in 2010 as a Customer Service Representative and since then I have gained extensive knowledge from working with different teams on various projects.

Favourite part of your job?

I love interacting with all the people at ANC. It really is such an amazing group of people I get to work with. I also enjoy overcoming a new challenge.

How would you describe ANC if it was a person?

Strong and ambitious.

What do you like to do when you are not working?

Spending time with my family, we love to go out on little adventures and give our daughter Kara lots of new and exciting experiences. In my downtime, I enjoy watching a good TV show or movie, but nothing beats sitting down and reading a page turning book.

How do you help ANC deliver extraordinary experiences?

I live and breathe the values of ANC and I truly care about where we go as a company because I plan to work here for a very long time. I love to help in any and every way that I can, whether that be by supporting our Executive Leadership Team to deliver on their goals and targets or helping the wider team with what they are working on. My ultimate goal for ANC is to put a great big smile on a customer’s face when they receive their delivery.