What do you do at ANC?
I’m an Owner Driver delivering for Bunnings, Barbeques Galore and Telstra. I love the variety, from a big barbeque to a box of nails or nine doors.
Transport career experience?
Before joining ANC, I was an Audio-visual Technician working in live events for 10+ years. I worked for international acts touring Australia, the corporate sector and most recently, I spent the past six years in the hospitality sector. My industry got hit hard by COVID. Back in March 2020, within a week my entire calendar became empty as every event was cancelled. I needed to do something and wanted to be in an industry that is customer focused because I enjoy meeting different people and making sure everyone is happy.
Favourite part of your job?
I love being out and about, and every day is different. I get to meet and interact with different people including customers, the team at ANC including other contractor Owner Drivers. What I like most of all are the interactions with the customers who are happy to see you because you’re delivering something they need.
What do you like to do when you’re not working?
I enjoy spending time with family and friends, and getting out on the motorbike on a nice day.
What do you think delivering extraordinary experiences mean?
Making sure you meet the expectation of not only the customer but the client you are delivering for. This includes being punctual, well presented and friendly, and always with a smile on your face. You want to leave a positive lasting impression with every customer.
What do you do at ANC?
I am a Ute Owner Driver in WA, delivering predominately for Bunnings Warehouse. I have been working with ANC since 2016.
Transport career experience?
Prior to becoming a Delivery Professional, my background was quite diverse. After moving to Australia from New Zealand, I was a butcher by trade in the large supermarket chains. I worked my way up to Meat Manager in country WA. We decided to move to Perth when our children were ready to start school, where I took on store management roles. From here I progressed into the corporate offices with a role liaising between the company and suppliers. After reassessing my direction I changed industries and worked for Prime Commercial Laundry supplying to hospitals. After eighteen months, I decided to pursue my interest in becoming an Owner Driver. As they say, things are meant to be. My wife worked next door to ANC and asked about the delivery professional roles available, and here I am today.
Favourite part of your job?
Moving over from the corporate world, I really appreciate being out and about driving in the WA sunshine. My favourite part of the job would have to be delivering to the customer. I am lucky enough to meet a lot of different people each day, everyone has a story to tell, it keeps the days interesting and diverse.
What do you like to do when you’re not working?
I love to spend my time with the family and enjoy a good BBQ with friends. Music is a passion of mine, I enjoy unwinding and listening to old vinyl records on the turntable. Travelling is another way I like to spend my free time now that the children are older, we try and make time to do this as often as possible.
What do you think delivering extraordinary experiences mean?
Being a delivery driver means you are the last drop in the chain. I believe achieving an excellent experience involves always being professional, helpful, reliable and pleasant. As a delivery professional, we have an opportunity to create the all-important lasting impression, not only for ANC but also for our clients.